Digital Advertising Experience Specialist | Italian & English Speaker

Location: Lisbon On-site
Schedule: 24/7 rotation (Monday to Sunday) 2 rotating days off

Contract Type: 6 months

Salary: 1000 EUR/month x14 months

Are you ready to deliver outstanding customer experiences for a global project?

Join our team in Lisbon as a Customer Service Representative and become the first point of contact for a leading international client. Help users solve issues, answer questions, and ensure customer satisfaction in a fast-paced, multicultural environment.

What We Offer

• Work on-site at our modern Lisbon office

• Base salary: 1000 EUR/month (paid 14 times per year)

• Complexity bonus 200 EUR/month (paid 11 times per year)

• Meal allowance: 2,014.32 EUR net per year (7.63 EUR net/day)

• ️ Relocation support: Room in a shared apartment (max. 12 months) only 280/month including utilities (deducted from payslip)

• Dynamic, international environment with growth opportunities

Your Key Responsibilities

• Take an active role from day one by identifying opportunities to improve service delivery and user experience.

• Handle and resolve full-cycle product troubleshooting and advertiser support cases via email and chat, covering technical, product, and general inquiries.

• Own each case and drive resolution by collaborating with in-house Product Operations and Engineering teams.

• Ensure excellent customer experience by delivering timely updates and maintaining high satisfaction across all touchpoints.

• Meet service level targets, adhere to quality and productivity metrics, and contribute to Best in Class case resolution times.

• Collaborate with internal technical specialists to educate advertisers on product features, functionalities, and common issues.

What Were Looking For

Languages:

• Italian C1 or higher

• English B2 minimum

Skills & Qualities:

• Proven experience in managing paid digital campaigns (mandatory).

• Degree in Marketing or a related field.

• Professional experience in Digital Marketing.

• Previous experience in a Contact Centre or service program supporting an Advertising Technology company.

• Familiarity with social media products and a basic understanding of digital advertising ecosystems.

• Strong customer-service orientation with excellent communication and problem-solving skills.

• Ability to work effectively both independently and as part of a team.

Why Join Us?

Be part of a passionate, multilingual team supporting a major international brand. We offer you training, career development, and the opportunity to grow in one of Europes most exciting cities.

️ Start Date: 29 Jan 2026