About the job Tech Support SQL Specialist with French (remote Porto area)
Tech Support SQL Specialist (Tier 1) French Market
Location: Lisbon, Portugal
Start Dates: 14/09, 15/10
Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We're looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.
Your Role
Act as the first point of contact for customers via email, chat, or phone.
Diagnose and resolve technical issues efficiently, escalating complex cases when needed.
Help users navigate and optimize the platform to its full potential.
Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.
Collaborate with internal teams to enhance support quality and product performance.
Maintain excellent communication and customer satisfaction standards.
What Were Looking For
Native-level French, with strong written and verbal communication skills.
Intermediate English (B2 level) for collaboration with global teams.
SQL knowledge is required.
Tech-savvy and passionate about SaaS or financial technology.
Strong analytical thinking and customer-oriented mindset.
Prior experience in technical support or customer service is a plus.
Compensation & Perks
For Local Candidates: 1,251.84 EUR gross/month
This all-inclusive package features:
- Base salary
- Holiday & Christmas bonuses
- Monthly food allowance
Contract Details
Contract Type: Temporary, with real potential for renewal and long-term employment
Trial Period: 1 month
On-site visits: Required at most once per quarter (1 day during client visits)
Extra Perks
Free Portuguese language courses
Access to sports, cooking, and social activities
Friendly, multicultural environment with career development opportunities
Hiring Process
Application Review
Online Language Assessment
Interview with the Client
Portuguese residency card required.
Ready to take your tech career to the next level?
Join one of Europes most dynamic SaaS support teams apply now and start your journey in Lisbon!