Digital Trust & Safety Specialist (Turkish & English)

Location: Sofia, Bulgaria
Work Model: On-site

Start Your International Career in Trust & Safety!

Are you fluent in Turkish and English and looking for an opportunity to join a global company where your work can make a real impact?

As a Digital Trust & Safety Specialist, you'll help create a safer online experience by reviewing digital content and advertisements and ensuring they comply with platform policies and community standards.

Join a diverse, international team in Sofia and build your career in one of Europe's leading outsourcing hubs!

Why You'll Love This Opportunity

Competitive Compensation

• Competitive benefits package

Relocation Support

Relocation Bonus from baroad to Sofia: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs

21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Flight Tickets Covered - we handle your travel to Sofia

Internal relocation package from another city to Sofia:
Relocation Bonus: €750 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Transport Covered - we handle your travel to Sofia

Fully Paid Training

• Comprehensive onboarding and training before you start

• Continuous learning and development opportunities

International Workplace

• Work with colleagues from across Europe

• Diverse and multicultural environment

• Opportunities for career development within a global organization

What You'll Do

Content & Advertisement Review

• Review user-generated content and online advertisements according to platform policies.

• Identify content that violates community standards and take appropriate action.

• Ensure moderation decisions are accurate and consistent.

Trust & Safety Operations

• Monitor digital content to help maintain a safe and trustworthy online environment.

• Detect harmful, misleading, or policy-violating material.

Risk Assessment & Escalation

• Assess potentially sensitive or high-risk content.

• Escalate complex cases to the appropriate internal teams.

• Follow established procedures and guidelines.

Documentation & Quality

• Maintain accurate records of moderation decisions.

• Ensure high standards of quality, consistency, and policy compliance.

Please note: This position involves reviewing sensitive online content, which may occasionally include graphic or disturbing material.

What We're Looking For

Language Skills

• Turkish: C1 level or higher

• English: B2 level or higher

Attention to Detail

• Strong analytical and decision-making skills

• Ability to understand and consistently apply detailed policies and guidelines

Resilience & Professionalism

• Comfortable working with sensitive online content

• Able to remain focused, objective, and professional in a fast-paced environment

Technical Skills

• Good computer literacy

• Comfortable working with multiple systems and tools simultaneously

Teamwork

• Strong communication and collaboration skills

• Positive attitude and willingness to learn

Working Schedule

• Rotational shifts

• Monday to Sunday

• 24/7 operation

• 5 working days per week

• 8-hour shifts

• 40 hours per week

Work Model

On-site – Sofia, Bulgaria

Ready to help make the internet a safer place while building your international career?

Apply now and join a global Trust & Safety team in Sofia!