Insurance Support Specialist (Italian+English)

Italian-Speaking Insurance Support Specialist

Location: Lisbon, Portugal
Start Date: 10 September 2026
Contract: Fixed-term contract (CDD), 6 months
Schedule:  Monday to Sunday – 7 am to 9 pm (365 days per year); Days Off: 2 Days Rotational

About the Role

Are you a fluent Italian speaker with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference?

Join a leading global insurance company in Lisbon as an Insurance Support Specialist. You'll be a key point of contact for customers and insurance brokers, providing professional support, clear information, and efficient solutions.

This is a great opportunity to build experience with an internationally recognized company while enjoying Lisbon's vibrant lifestyle and a structured Monday-to-Friday schedule.

What You'll Do

• Handle customer inquiries through phone and email, providing professional and empathetic support.
• Answer questions about insurance products, policies, and coverage options.
• Assist customers with policy cancellations and related requests.
• Support insurance brokers by handling and directing their inquiries accurately.
• Provide clear, accurate, and up-to-date information.
• Access and update customer information using internal systems.
• Resolve customer issues efficiently while maintaining a positive experience.
• Maintain a professional and helpful attitude, including in challenging situations.

What We're Looking For

• Italian: Native/C2 level, both written and spoken.
• English: B2 level or higher.
• Previous customer service experience; insurance experience is a strong plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathy, patience, and the ability to remain calm under pressure.
• Professional and reliable approach to customer interactions.
• Good organizational and time-management skills.
• Comfortable working with computers and different software systems.
• A proactive, positive, and customer-focused attitude.

What We Offer

• €1,000 gross/month, paid over 14 months.
• €100 gross/month performance bonus, paid over 12 months.
• €7.63 net/day meal allowance.
• 6-month fixed-term contract (CDD).
• Opportunity to gain experience with a leading international insurance company.
• Multicultural and professional working environment.
• Potential for career growth and internal opportunities based on performance.
• Opportunity to live and work in Lisbon, one of Europe's most vibrant cities.

Why Join?

This role combines international experience, language skills, customer interaction, and career development. If you are an Italian-speaking customer service professional looking for your next opportunity in Lisbon, this could be the perfect step forward.

Apply now and start your new career in Lisbon