Rent-a-Car Customer Service Consultant (Italian & English)

Job Title: Italian & English-Speaking Rent-a-Car Customer Service Consultant

Location: Sofia or Plovdiv, Bulgaria (Relocation support provided)

Work Model: On-site (hybrid or remote options may be available after training, depending on project requirements)

Schedule: Monday – Friday, 09:00 – 19:00

Languages: Italian (C1+) & English

About the Position

Join an international customer experience team in Sofia or Plovdiv, Bulgaria, representing a well-known global car rental brand. Focusing on customer communication in Italian and English, you will work in a modern, inspiring office environment featuring a state-of-the-art personal gym, relaxation areas, chill-out lounges, and gaming zones.

No prior experience is required—fully paid professional training is provided from day one, alongside a welcoming Italian-speaking community and strong opportunities for career growth.

Responsibilities

• Represent a well-known international car rental brand via phone and email in Italian.

• Assist clients with new reservations, booking modifications, cancellations, and general travel and mobility inquiries.

• Provide tailored mobility solutions based on individual customer needs.

• Deliver excellent customer service through professional and friendly communication.

• Contribute ideas to improve overall customer experience and service quality.

Requirements

• Languages: Fluent Italian (C1 level or higher) and good English skills for internal communication.

• Work Authorization: Valid EU/EEA citizenship or legal right to work in Bulgaria (no visa/work permit sponsorship provided).

• Strong communication and problem-solving abilities.

• Customer-oriented mindset, positive attitude, and team spirit.

• Willingness to work in Plovdiv or Sofia, Bulgaria.

Compensation & Relocation Package

• Attractive Salary

• Relocation Package (for candidates moving from abroad):

  • €1,500 gross relocation bonus (paid in 2 instalments) to support initial rent and relocation costs.

  • 21 days of company-provided accommodation upon arrival.

  • Assistance from a professional relocation broker to help find long-term housing and guide your transition to life in Bulgaria.

• Relocation Support (within Bulgaria): Accommodation is fully covered during the on-site training period for candidates relocating from other regions of Bulgaria.

• Additional Benefits:

  • Fully paid professional training.

  • Additional health insurance.

  • Employee Referral Program with attractive bonuses.

  • Access to more than 50 company benefits and services.

  • Continuous learning, career development, and modern office amenities (gym, chill-out lounges, gaming zones).