Polish-Speaking E-commerce Support

Location: Lisbon, Portugal – On-Site
Start Date: 17 September 2026

Languages: Polish + English

Schedule: Monday–Sunday, 07:00–23:00, rotating shifts

Days Off: 2 rotating days per week

About the Opportunity

Are you a fluent Polish speaker with strong communication skills and a passion for helping customers? Join an exciting e-commerce project in Lisbon and become part of an international team supporting users of a fast-growing online platform.

As a Customer Support Representative, you will assist buyers, sellers, customers, and content creators, helping them resolve issues and ensuring a smooth and positive online experience.

What You'll Do

• Handle inbound and outbound customer calls

• Support users with questions related to orders, logistics, and platform use

• Investigate and resolve customer issues efficiently

• Review and process cases according to quality and turnaround-time standards

• Identify and escalate complex or urgent cases when necessary

• Handle increased contact volumes during campaigns and promotional periods

• Deliver professional, empathetic, and solution-focused customer support

What We're Looking For

• Polish at a fluent/native level

• Good command of English

• Excellent verbal and written communication skills

• Customer-focused and solution-oriented approach

• Ability to stay calm and professional under pressure

• Good understanding of e-commerce and online platforms

• Comfortable working in a fast-paced environment

• Flexibility to work rotating shifts, including weekends

Compensation & Benefits

• €920 gross/month × 14 payments

• €1,000 Welcome Bonus – paid within the first year of employment

• €7.63 food allowance per working day

• €45 attendance bonus × 11 months

• €20 transport allowance per month

• Health insurance from Day 1, subject to NIF & NISS registration

• Multicultural and international working environment

• Opportunities for professional growth and development

Working Schedule

• Monday to Sunday

• Rotating shifts between 07:00 and 23:00

• 2 rotating days off per week

• At a later stage, the project may transition to 24/7 operations, subject to confirmation by the client

• Monthly schedules will be provided in advance to support personal planning

• Final shift allocation will depend on operational requirements

Contract Details

• 6-month renewable contract

• 8-hour working day

• 5 working days per week

• 2 days off per week on a rotating basis

• Weekend and public holiday work may be required

Why Join?

This is an opportunity to move beyond traditional customer service and gain valuable experience in a dynamic international e-commerce environment.

You'll develop your customer service, communication, and problem-solving skills while working in Lisbon, one of Europe's most vibrant and international cities.

Start your new career on 17 September 2026!

Apply now and take the next step in your international career.