Client Relations Agent, Full-Time

About Bocobay Aruba

Bocobay is a leading vacation rental management company in Aruba, managing a growing portfolio of professionally operated vacation homes, apartments, and villas across the island.

Since launching in Aruba in 2020, Bocobay has grown into one of the island's established vacation rental operators. Our goal is to provide homeowners with professional property management while delivering a high-quality experience to every guest.

As our portfolio continues to grow, we are looking for a Client Relations Agent to join our Aruba team and help us build and maintain strong relationships with our homeowners.

Our homeowners trust us with their properties and investments. Your responsibility is to make sure they feel that their property is well cared for, professionally managed, and performing to its potential.

The Role

As a Client Relations Agent, you will be the primary point of contact for a portfolio of Bocobay homeowners.

You will represent the homeowner within Bocobay and work closely with our Operations, Customer Experience, Housekeeping, Maintenance, Revenue, and Finance teams.

You will need to know your properties well, understand their condition and performance, and make sure homeowner requests are followed through from beginning to end.

This is a hands-on position. Regular property visits are an important part of the role.

At Bocobay, You Will

• Act as the primary point of contact for homeowners within Bocobay.
• Build strong, professional, and long-term relationships with homeowners.
• Become the resident expert on every property in your portfolio.
• Visit properties regularly to monitor their condition, presentation, and operational standards.
• Follow up on maintenance, housekeeping, guest experience, and property-related issues.
• Coordinate with internal departments to make sure homeowner requests are completed correctly and on time.
• Communicate proactively with homeowners about important property updates.
• Handle homeowner concerns and complaints professionally.
• Follow up on maintenance jobs, repairs, quotations, purchases, and property improvements.
• Coordinate owner stays and special homeowner requests.
• Monitor guest feedback and reviews for properties within your portfolio.
• Work with the Revenue team to support strong commercial performance.
• Monitor property performance and identify opportunities to improve revenue.
• Recommend improvements, replacements, and upgrades when they can improve the property or guest experience.
• Make sure properties remain aligned with Bocobay's standards.
• Keep homeowner information, property information, and internal systems up to date.
• Ensure important homeowner communication and requests are properly documented.
• Work closely with Finance on homeowner-related questions when required.
• Coordinate with Operations to resolve issues that affect homeowners or their properties.
• Represent the homeowner's interests within Bocobay while maintaining Bocobay's operational and commercial standards.

What Success Looks Like

A successful Client Relations Agent makes sure that every homeowner in their portfolio:

• Receives timely and professional communication.
• Knows what is happening with their property.
• Feels confident that their property is being properly cared for.
• Receives clear updates when issues occur.
• Sees their requests followed through to completion.
• Understands how their property is performing.
• Feels that Bocobay is proactive and professional.

You will also contribute to:

• Strong property revenue.
• High guest satisfaction.
• Positive guest reviews.
• Well-maintained properties.
• Fast resolution of homeowner requests.
• Strong homeowner retention and satisfaction.

What We Look For

• Previous experience in client relations, account management, hospitality, property management, sales, or a similar client-facing role.
• Strong communication and relationship-building skills.
• Ability to build trust quickly with homeowners and internal teams.
• Strong ownership and accountability.
• Excellent attention to detail.
• Ability to manage multiple properties, homeowners, and requests at the same time.
• Strong organizational and follow-up skills.
• Ability to solve problems quickly and professionally.
• Comfortable handling complaints and difficult conversations.
• Commercial awareness and understanding of revenue and property performance.
• Comfortable working with technology, CRMs, databases, and operational systems.
• Fluent in English.
• Papiamento and/or Spanish is preferred.
• Dutch is an advantage.
• Valid driver's license.
• Willingness to use a personal vehicle for property visits and other work-related travel. Work travel will be reimbursed.

Working at Bocobay

Bocobay is a growing vacation rental company, and hospitality does not always follow traditional office hours.

The role requires flexibility during busy periods, especially when urgent homeowner, property, maintenance, or operational matters arise.

We value trust and accountability. We expect our team to take ownership of their responsibilities while also supporting a healthy balance during quieter periods.

This role is ideal for someone who enjoys working with people, solving problems, visiting properties, managing multiple priorities, and taking responsibility for results.

What We Offer

• Competitive salary.
• Opportunity to grow with a rapidly expanding Caribbean vacation rental company.
• Learning and development opportunities.
• High-energy and entrepreneurial work environment.
• Supportive and collaborative team.
• Opportunity to take ownership of your homeowner portfolio.
• Opportunity to make a direct impact on property performance and homeowner satisfaction.
• Regular team events and activities.
• Career growth opportunities within Bocobay.

Application Process

1. Apply for the position.
2. Short introductory call with a team member.
3. Interview with a manager.
4. Final interview, if applicable.
5. Offer.

Bocobay Aruba

Every stay has a story.