Head of Juicery & Factory Shop

Location: Johannesburg
Employment Type: Permanent

Are you an experienced retail operations leader with a passion for driving commercial performance, operational excellence, and exceptional customer experiences across multiple locations?

Our client, a dynamic organisation within the FMCG industry, is seeking an experienced Head of Juicery & Factory Shop to lead and grow its direct-to-consumer retail operations while driving sustainable business growth across multiple store locations.

This is an exciting opportunity for a commercially minded retail professional who thrives in a fast-paced environment and enjoys combining strategic thinking with hands-on operational leadership to deliver sales growth, operational efficiency, and an outstanding customer experience.

Key Responsibilities

• Lead the overall Juicery and Factory Shop operations across all retail locations.
• Drive sales growth, profitability, and commercial performance across the retail channel.
• Ensure consistent operational standards, merchandising, customer service, and store presentation across all stores.
• Manage, coach, and develop store supervisors and retail teams to build a high-performance culture.
• Oversee stock management, inventory control, replenishment, and supply chain coordination to optimise product availability and minimise waste.
• Monitor store performance through sales reporting, operational dashboards, and financial analysis, implementing corrective actions where required.
• Manage promotional activities, pricing strategies, and in-store marketing initiatives in collaboration with the Marketing team.
• Identify opportunities to improve operational efficiency, customer experience, and overall store performance.
• Evaluate new store opportunities and contribute to retail expansion strategies.
• Work closely with Supply Chain, Finance, Marketing, and Operations to ensure seamless execution across the retail network.
• Ensure compliance with operational procedures, quality standards, and health and safety requirements.

Minimum Requirements

• Minimum 5 years' experience in retail, multi-site operations, or FMCG environments.
• Relevant qualification in Business Management, Retail Management, Supply Chain, or a related field will be advantageous.
• Proven experience managing multiple retail locations and driving sales performance.
• Strong experience in retail operations, inventory management, and stock control.
• Experience managing promotions, merchandising, and customer service initiatives.
• Exposure to retail expansion, store rollouts, or site evaluations will be advantageous.
• Experience working with multiple business systems, reporting platforms, and operational data.
• Strong commercial understanding with experience managing store profitability and operational costs.

Key Competencies

• Retail Operations Management
• Commercial & Financial Acumen
• Multi-site Leadership
• Sales Performance Management
• Inventory & Stock Control
• Supply Chain Coordination
• Customer Experience Management
• Team Leadership & Coaching
• Stakeholder Management
• Performance Reporting & Data Analysis
• Operational Excellence
• Strategic Planning
• Problem Solving
• Results Driven

What's on Offer

• Join a growing organisation with an exciting and expanding retail footprint.
• Lead a key business function with the opportunity to shape the future of the Juicery and Factory Shop channel.
• Work closely with senior leadership to drive commercial growth and operational excellence.
• Opportunity to make a measurable impact on sales performance, customer experience, and retail expansion.

If you are an experienced retail operations leader with a passion for commercial growth, operational excellence, and leading high-performing teams, we'd love to hear from you.

Apply today by submitting your detailed CV.

Please note: Only shortlisted candidates will be contacted.