Operations Manager

A well-established logistics organisation is seeking an experienced Operations Manager to lead and optimise its warehouse and distribution operations in KwaZulu-Natal. This is an excellent opportunity for a results-driven leader with strong operational, people management and customer service skills to join a fast-paced, service-focused environment.

Key Responsibilities

• Manage the day-to-day operations of a busy logistics and distribution facility.
• Oversee inbound and outbound logistics, receiving, dispatch and warehouse activities.
• Ensure compliance with Standard Operating Procedures (SOPs), customer contracts and Service Level Agreements (SLAs).
• Drive operational efficiency, productivity and continuous improvement initiatives.
• Manage container receiving, freight consolidation and inventory processes.
• Monitor operational KPIs and prepare accurate management reports.
• Control labour costs, overtime, equipment utilisation and departmental expenditure.
• Lead, coach and develop warehouse supervisors and operational teams across multiple shifts.
• Ensure excellent customer service through effective communication and query resolution.
• Maintain high standards of health and safety, housekeeping and regulatory compliance.
• Plan resources effectively to meet operational demands while maintaining service excellence.

Minimum Requirements

• Tertiary qualification in Logistics, Operations Management, Business Management or a related field.
• Minimum of 5 years' experience within the logistics, transport or warehousing industry.
• At least 3 years' experience in a management role.
• Proven experience managing warehouse and distribution operations.
• Strong knowledge of inbound and outbound logistics processes.
• Experience managing operational KPIs, reporting and customer SLAs.
• Intermediate Microsoft Office skills, particularly Excel, Word and Outlook.
• Strong leadership, planning and problem-solving abilities.

The Ideal Candidate Will Be

• A hands-on operational leader.
• Highly organised with excellent planning skills.
• Customer focused and service driven.
• Able to make sound decisions under pressure.
• Commercially aware with strong cost-control experience.
• Passionate about leading and developing high-performing teams.
• Committed to operational excellence and continuous improvement.

What You'll Bring

• Exceptional leadership and communication skills.
• Strong analytical and decision-making ability.
• Experience managing large operational teams.
• Financial awareness and budget management skills.
• A proactive approach to improving processes and driving efficiencies.
• The ability to build strong relationships with customers and internal stakeholders.

If you have a proven track record in logistics operations management and are looking for your next leadership opportunity, we would love to hear from you.

Apply today by submitting your detailed CV.

Please note: Only shortlisted candidates will be contacted.