Specialist Platform and Compute Engineer

Specialist Platform and Compute Engineer

Role Responsibilities

1. Maintain service availability for customers by:

   • Performing routine maintenance

   • Conducting failover testing

   • Implementing best practices

   • Proactively monitoring alerts and status changes

2. Perform project-related duties for new and changing infrastructure deployments.

3. Regularly update customers on the progress of incidents, problems, and changes via telephone and email.

4. Regularly update The Company's ticketing systems (Service Now / Autotask) with detailed notes on incidents, problems, and changes.

5. Complete customer Change Requests, including:

   • Impact and risk analysis

   • Implementation (out of hours if required)

6. Provide technical consultancy across the business to ensure performance, integrity, and support for Platform and Compute Support opportunities.

7. Offer senior technical assistance when Tier 1 resources cannot resolve customer incidents.

8. Identify practical and technically sound solutions to problems without compromising commercial viability.

9. Stay up to date with current technologies and maintain relevant accreditations.

10. Capture repeat faults and conduct root cause analysis.

11. Proactively identify fault trends.

12. Act as Lead Engineer for key customers during support, service transitions, and projects.

13. Participate in the on-call rota to ensure 24x7 coverage and timely SLA response to out-of-hours calls.

14. Attend the Change Advisory Board for customer change requests.

15. Represent Platform and Compute Support in internal meetings and working parties.

16. Attend customer meetings to provide technical consultancy (mainly via VC, occasionally onsite).

17. Visit customer sites for project and support activities.

18. Conduct technical audits for key customers as part of the Service Improvement Process.

19. Collaborate with the solutions team on developing new services and proposals.

20. Ensure all customer documentation is current.

21. Contribute to customer-facing Technical Incident Reports.

22. Identify gaps in technical documentation, knowledge, and skills.

23. Create and maintain technical documentation for customers.

Qualifications

Graduate or qualified by experience, ideally with certifications such as:

• Microsoft Azure AZ-104 Microsoft Azure Administrator Associate

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

• VMware VCP VCP-DCV 6.x, 7.x, 8.x

• Huawei Storage HCIA, HCIP

• Hitachi Storage

• Dell EMC

• Dell Server certifications (advantageous)

• HPE Server certifications (advantageous)

• NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN (advantageous)

• ITIL Foundation

Experience

Essential (6-7 Years):

• Azure Platform Implementation and Management

• M365 Implementation and Management

• MS Intune Implementation and Management

• Azure AVD Implementation and Management

• Azure Cost Optimization

• VMware vSphere 6.x8.x

• Microsoft Hyper-V

• Enterprise storage (Dell, HPE, IBM, EMC, Huawei, Hitachi)

• Experience with SAN Fabric Switches (Brocade and Cisco)

• Server hardware support (Dell, HP, IBM)

• Azure IaaS

• Administering/troubleshooting Windows Server

• O365/M365 deployment, migration, and administration