Sales Support Team Leader

Sales Support Team Leader - La Mercy (KZN)

Minimum requirements: 

• Bachelor's Degree or Diploma in Business Management, Finance 
• Minimum of 3 years experience in a Sales or Customer Service Team Leader role, with an advantage of Sales Principles and Customer Service Practices
• Working knowledge of Salesforce and SAP would be an advantage 
• Knowledge of Pre-Payment and Revenue Management Products is advantageous 
• Strong written and verbal communication skills 
• Excellent MS Office SKills 
• Negotiation and Networking skills 
• Professional approach 
• Commitment to Customer Service 
• High Levels of Integrity and Confidentiality 

Responsibilities: 

• Customer interface: Serving as the liaison between the Company and the Customer, nurturing and enhancing business relationships 
• Customer Satisfaction: ensuring prompt and accurate responses to customer inquiries about orders, quotations and deliveries, aiming to improve customer satisfaction levels 
• Support and Coordination: Assisting the Commercial Business Managers, coordinating sales orders, and handling customer credit facilities for timely payments 
• Process Improvement Contributing to plans aimed at enhancing commercial efficiency and customer satisfaction levels 
• CRM & Reporting: Supporting the Customer Relationship's Management Systems and submitting monthly reports to the Customer Excellence Manager 
• Team Supervision / Leadership: Lead, train and motivate the sales supports team to achieve performance targets and deliver exceptional service