IT Administrator

Responsibilities:

• You are responsible for user management and administration of our tools, licences etc.
• Manage and Support Google Workspace, AWS IAM, Google Cloud access and Jira Cloud.
• You will be responsible for network administration and monitoring at our offices.
• Support multiple legal entities
• You are responsible for internal system audits & compliance management on systems.
• You are responsible for domain management and require an understanding of how DNS works.
• You will support us with inventory management of hardware and software.
• You will troubleshoot & resolve software incidents & diagnose hardware related issues.
• You will support users with all IT-related queries as a first line support.
• You will do research and implement hardware or software solutions as required.
• Documenting processes, as well as assisting with backing and restoring data.
• Keeping up to date with advancements and best practices in IT administration with the tools that are used.

Requirements:

• Relevant degree in information technology or equivalent experience
• Minimum of 2 years experience in support/helpdesk administration
• Understand fundamentals of networking
• Good understanding of Domains and DNS
• Experience with Gsuite, macOS, Linux, JIRA, Slack, networking or similar technologies
• Appropriate certifications such as A+, N+ or MCP
• A passion for technology
• Self motivated
• Good analytical skills and problem-solving skills
• Flexible working hours. *** Due to the nature of the role and your responsibilities, you will be required to come into the Cape Town office.**