CX Measurement Specialist: VOP & VOE

Minimum requirements: 

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Post Graduate Diploma: Marketing Management (preferred)
• 5 years' experience in a research environment

Technical / Professional Knowledge:

• Business terms and definitions
• Cluster specific operations
• Communication Strategies
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Research methodology
• Decision-making process
• Data and Business analysis
• Competitive Intelligence

Responsibilities:

• Build and maintain effective working relationships with internal and external stakeholders by providing expert knowledge and engaging with stakeholders.
• Maintain constructive stakeholder relationships by effectively providing progress feedback on projects and recommending appropriate resolutions where required.
• Respond effectively to the business by providing strategic consulting and advisory services for research and insights-based projects 
• Contribute to a culture conducive to the achievement of transformation goals by participating in company culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to the company.
• Deliver value adding recommendations / insights within turnaround times by effective collaboration with stakeholders, applying best practice market research and intelligence techniques.
• Develop; manage and deliver primary research projects by applying overall research and project management principles and leveraging vendor relationships.
• Monitor market activity by researching and reviewing primary and secondary research sources.
• Make informed recommendations by analyzing, interpreting and synthesizing results of primary and secondary research.
• Adhere policies and procedures by operating within the specified parameters.
• Monitor competitor activity by gathering and analyzing competitor data.