Internal Sales

Job Title:

Internal Sales Clerk

Reports to:

Internal Sales Manager

Purpose of the Role:

To provide exceptional customer service by managing customer inquiries, processing orders, and supporting the sales team to ensure smooth sales operations. The role requires a solid understanding of electrical components and industry-related products.

Key Responsibilities:

Customer Service:

• Respond to customer inquiries (phone, email, or walk-ins) regarding products, pricing, and availability.
• Provide technical assistance and advice on electrical products when needed.
• Build and maintain positive relationships with customers to ensure satisfaction and repeat business.

Sales Support:

• Process sales orders, quotations, and invoices accurately using the companys ERP/CRM system.
• Collaborate with the external sales team to manage and coordinate customer orders.
• Prepare and follow up on quotes provided to customers.
• Manage backorders and keep customers informed about delivery timelines.

Product Knowledge and Promotion:

• Develop in-depth knowledge of the companys electrical and related product ranges.
• Identify opportunities to upsell and cross-sell complementary products to customers.
• Stay updated on new products, trends, and competitor activities in the electrical industry.

Stock and Inventory Management:

• Monitor stock levels and communicate with the procurement team to ensure availability of products.
• Assist with stock control and inventory counts when required.

Administrative Duties:

• Maintain accurate and up-to-date customer records.
• Generate and provide sales reports to management when requested.
• Ensure all sales documentation is properly completed and filed.

Key Requirements:

Qualifications:

• Matric (Grade 12) Essential.
• Electrical qualification or courses (advantageous).

Experience:

• Minimum 2-3 years experience in Internal Sales, preferably in the electrical or related industry.
• Proven track record of working with electrical components or similar technical products.

Skills:

• Strong technical understanding of electrical components and related products.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP/CRM systems (e.g., SAP, Syspro) is an advantage.

Attributes:

• Attention to detail and accuracy in processing orders.
• Team player with a proactive and problem-solving approach.
• Customer-focused mindset with a passion for providing high-quality service.

Key Performance Indicators (KPIs):

• Accuracy and timeliness of order processing.
• Customer satisfaction and retention levels.
• Sales targets and upselling/cross-selling performance.
• Efficient communication and support to the external sales team.