UCC Engineer

Required Experience

1. UCC Solutions Implementation:
   • Proven experience in fulfilling customer orders and implementing UCC solutions and products.
   • Specific experience with the following UCC solutions:
     • SIP Trunks
     • Hunt Lines
     • HPBX (Hosted Private Branch Exchange)
     • MPBX (Managed Private Branch Exchange)
     • Contact Centre Solutions
     • WebEx
     • Operator Connect
     • Microsoft Teams (including Direct Connect)
     • Call Recording Solutions
2. Technical Proficiency:
   • Experience with NetAxis APIO.
   • Experience with BroadWorks.
   • Familiarity with Yealink and Polycom phones.

Required Certifications

1. Networking and Communication Certifications:
   • CCNA (Cisco Certified Network Associate)
   • Ribbon SBC (Session Border Controller) Certification
   • BroadWorks Certification
2. UCC Specific Certifications:
   • WebEx Technical Certification
   • Call Cabinet Training

Responsibilities

• Implement and configure UCC solutions for various clients.
• Work closely with customers to understand their requirements and deliver tailored UCC solutions.
• Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.
• Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.
• Configure and maintain Call Recording solutions.
• Utilize NetAxis APIO and BroadWorks platforms effectively.
• Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.
• Provide technical support and training to clients on deployed solutions.
• Stay updated with the latest industry trends and technologies related to UCC.