Job Openings
Lead Desktop Engineer
About the job Lead Desktop Engineer
Lead Desktop Engineer - 8 Month Contract
Key Experience and Skills:
- Extensive Technical Expertise:
- Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments.
- Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures.
- In-depth understanding of IT security, data protection, and compliance protocols.
- Leadership and Team Management:
- Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance.
- Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives.
- Acting as the escalation point for complex technical issues and ensuring resolution.
- Responsible for team performance, training, and resource allocation.
- Project and Stakeholder Management:
- Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations.
- Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives.
- Ensuring that projects are completed on time, within budget, and meet quality standards.
- Strategic Input and Continuous Improvement:
- Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency.
- Identifying opportunities for process improvements, cost savings, and better performance.
- Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure.
- Communication and Collaboration:
- Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders.
- Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management.
Additional Requirements:
- Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met.
- Certifications: Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent can be beneficial.
- Vendor Management: Ability to work with third-party vendors and external support services