Intermediate SysOps Engineer

Minimum Requirements:

• National Diploma: Information Technology (Required)
• B Tech degree or Postgraduate Diploma - Information Technology
• AWS Certified Cloud Practitioner or Solutions Architect - mandatory
• Linux Certification Admin - desirable

Core Competencies and Skills:

• AWS DevOps practices
• Agile DevOps methodologies
• Analytical and problem solving
• Verbal and writing skills
• Teamwork and collaboration
• Professionalism and strong work ethic
• Social Intelligence
• Cross-cultural Competency
• Oracle Database

Knowledge and Experience

• Cloud administration experience, with a preference for AWS SysOps/DevOps
• Experience in administration of web server stacks, web server config, load balancers, proxy servers, mail relays, etc
• Experience in support of high availability systems including redundancy, failover and backup/restore.
• Understanding of Virtual Network Configuration and Network Security, including firewalls, routing, VPN, VPC, WAF
• Familiarity with the principles of software change management, quality assurance and information security management.
• Excellent documentation, time management and communication skills
• Strong communication skills
• Ability to work with very little supervision and to work well in a team environment

The ideal candidate for this role will have:

• Min 2 years experience in a similar role
• Min 2 years relevant experience in supporting, deploying and / or administering infrastructure solutions
• Min 1 years experience of current and emerging virtualization, infrastructure, cloud and containerization technologies such as AWS, Docker, Kubernetes, etc.
• Min 1 years experience in scripting(automation) and configuration management using tools such as Yaml, Rbac, Ansible, Salt etc.
• Min 1 years experience building, managing and supporting AWS-based solutions and AWS native technologies
• Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
• Strong understanding and working knowledge of IT management best practice frameworks, such as ITIL and COBIT
• Strong knowledge of automation frameworks and tools
• Strong knowledge and experience on AWS (Certification compulsory)
• Min 2 years experience in database technologies - RDBMS, e.g. MSSQL, PostGreSQL, Oracle, MySQL, etc.
• Excellent problem-solving ability in complex environments

Responsibilities:

• Work closely with the development squads and infrastructure team, platform engineering to craft a technical vision
• Work with the various teams down/upstream to set to pragmatic goals to meet the technical vision
• Help drive the technical strategy related to application software delivery
• Assist squads to meet business goals
• Encouraging and building automated processes wherever possible
• Selecting and deploying appropriate CI/CD tools
• Managing and ensuring smooth operations of complex hybrid cloud platforms solutions & application
  
• Experience provisioning, operating, and maintaining systems running on AWS EKS
• Explicit knowledge of Computing, Storage, Networking, and Security technologies in the Amazon AWS hosting environment
• Experience in setting up Cloud Monitoring using CloudWatch or any other tool
• Experience in managing containerized workloads and services tools like Kubernetes on AWS EKS
• Experience in modern Agile DevOps methodologies
• Experience with AWS DevOps practices GIT, Bitbucket, JIRA, Ansible, Docker, Terraform, Jenkins, CloudFormation
• Knowledge of Load Balancers, Firewalls and network switching components
• Experience with using Helm to manage Kubernetes applications
• Capabilities to provide AWS operations and deployment guidance and best practices throughout the lifecycle of a project
• Strong knowledge of Linux, shell scripts, SQL, Configuration management and monitoring
• Hands-on experience with scripting (Bash, Python, and PowerShell)
• Configure the infrastructure to generate relevant metrics for uptime monitoring.
• Configure tools to ingest monitoring data, develop alert criterion
• Monitor and fine-tune utilization of microservices resources
• Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment
• Support debug issues on EKS cloud platform
• Implement services and infrastructure to support new systems
• Diagnose and resolve problems, escalating and communicating issues where appropriate
• Ensure network, infrastructure and application security vulnerabilities are identified and resolved through patching or other mitigations
• Assist in the creation and maintenance of technical documentation and procedures
• Adhere to defined change management procedures
• Identify and recommend continual improvement measures
• Provide 2nd and 3rd level investigations to all incidents logged to the team.
• Must be able to perform basic database queries
• Provide end to end support for client application and website, including cloud platform support
• Knowledge of monitoring and alerting tools like Kibana, Prometheus, OpsGenie