Senior Desktop Support Technician

Key purpose:

We are a dynamic IT company that delivers value-driven IT solutions. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise collaborative decision-making and believe in having a balance in life. We do all this whilst being fun to be with and enjoying what we do.

Duties and responsibilities:

• Set-up and install workstations
• Identify computer hardware and software problems
• Fix computer hardware and software problems
• Complete administrative records as required
• Setting up the Organizations computer system to meet specific business goals
• Resolve hardware and network connectivity issues.
• Upholding and testing security, blocking unapproved access.
• Chalk out maintenance plan for the prevention of unexpected failures.
• Setting up the Organizations computer system to meet specific business goals.
• Monitoring day-to-day computer performance.
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
• Ensure desktop computers interconnect seamlessly with diverse system keeping in mind for compatibility factors.
• Resolve hardware and network connectivity issues.
• Setup & manage VPN for clients once approved
• Assist in technical upgrading and maintenance of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff hardware and software usage
• Perform troubleshooting & assistance
• Lng and managing tickets on our ticket management system
• Keep users informed on status and progress of their Tickets
• Manage & log tickets with 3rd party vendors

Qualifications, experience and skills:

• Grade 12
• Accredited MCITP or equivalent certification
• Familiar with both MS Office and Google G Suite productivity suites
• Minimum 5 years experience in a Desktop Support environment
• Motivated and organized with customer oriented and service focus
• Able to work independently without direct supervision
• Attention to detail and ability to work under pressure
• Good administration and time-management skills.
• Good communication and email etiquette
• Willing to work overtime and standby occasionally