Desktop Support Engineer - Western Cape

Contract position

Minimum requirements:

• Bachelors degree in computer science, Information Technology or related field required
• 5 years Desktop Support experience
• Own, reliable vehicle
• Good communicator as there are several stakeholders to engage with (onsite store, Team Leader, IT vendor, WFS IT team)
• Excellent troubleshooting skills
• Experience with advanced IT concepts such as Cisco networking, WAN/LAN architecture, server architecture, data center infrastructure and security
• Must possess the ability to learn new technologies quickly and work independently

Responsibilities:

• Perform asset audit and stock count
• Diagnose computer issues related to printing of store and credit cards
• Troubleshoot issues related to signature pads
• Guidance or instructions will be provided by the IT team therefore specific knowledge of the card printer and signature pads not required
• Provides software support and troubleshooting on both Microsoft Windows and Apple Mac operating systems for a wide variety of applications, hardware, and software
• Conducts detailed and effective technical analysis in order to resolve issues related to support and maintenance