Job Openings IT Officer

About the job IT Officer

IT Officer - 3 Month Contract

Qualifications

  • Degree or Diploma in Information Technology or Computer Science

  • Network skills (N+ Certificate)

  • AWS and Azure certification (advantageous)

  • ITIL foundation certification (advantageous)

Experience

  • Minimum of 5 years of relevant experience in IT

  • Working knowledge of IT Service Desk ticketing systems

  • Basic administration of Microsoft Identity Manager (MIM)

  • Basic administration and skills in Microsoft operating systems and Office 365

  • Working knowledge of desktop imaging and deployment

  • Proficient in PC hardware, software, and printer troubleshooting

Responsibilities
  • Contribute to designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain)
  • Provide IT support for users through the Service Desk (if part of the RUN domain)
  • Ensure continuity of service (if part of the RUN domain) for Operations, including hardware and software infrastructure, on a day-to-day basis:

    • Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxy, SSL VPN gateways, WAN, WiFi, Video-Conferencing systems, and other equipment (UPS, AirCon, Genset, IoT, etc.)

    • Systems: Servers (Windows/Linux or iSeries), data backup systems, business applications, communication and collaborative tools

    • End users: PCs, Thin Clients, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headsets

    • Ensure ITIL MIS support processes: single point of contact for helpdesk, ITSM ticketing, troubleshooting, log analysis, reporting, Centreon monitoring

  • Manage IT hardware resources (inventory)

  • Implement and act on plans, organizational tasks, and activities assigned to the RUN and/or BUILD teams

  • Uphold The Companys group norms and policy compliance: Use only business applications/MIS services aligned with The Company IT catalogue

  • Apply The Companys security and licensing policies

  • Carry out other delegated tasks as assigned by the reporting manager, within skill set and experience

  • Occasional travel to The Company sites for IT projects, implementation, or training

  • Engage in systems administration including:

    • General computer support

    • Software installations and upgrades

    • Network and printer support

    • Deployment of equipment

    • Inventory management

  • Participate in rotational after-hours and onsite support (The Company operates 24/7 with various WMS and TMS systems)

  • Create and manage specific project plan activities in collaboration with:

    • Business stakeholders

    • IT Service Desk & Operations Manager

    • Cluster MIS Manager

    • IT Infrastructure Engineer

  • Coordinate documentation, testing, and training efforts related to project plans

  • Continuously evaluate and adjust within project timelines to mitigate risks to project success

  • Ensure project prioritization and sequencing based on business needs and operational demands

  • Participate in monthly project meetings to:

    • Review key activities undertaken

    • Discuss implementation challenges

    • Plan key activities for the upcoming month with the MIS Manager

  • Ensure compliance with current responsibilities and legal requirements related to Quality, Health, and Safety standards

  • Report hazards, incidents, and injuries in line with legislation and The Companys reporting procedures

  • Participate in programs and assessments to improve the IMS system in the workplace



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