Head of Sales & Client Experience Delivery

Senior Manager, reports to the MD of the SME business. Experience is required in leading a sales team, leading managers who have teams under them, and digital client journey management.

Responsibilities:

• Achieve sales and revenue targets and related KRAs.
• Lead and mentor the sales team.
• Deliver the client value proposition.
• Define the customer experience golden thread and ensure delivery through the sales team and Marketing divisions digital team.
• Set up client experience measures and feedback exercises, using the results to motivate for and drive continuous improvement.
• Propose improvements and new features related to the products and client service processes.
• Take ownership of collections and co-ordinate the solve for operational issues impacting the client experience.

Requirements:

• Motivated by sales targets.
• A track record of identifying, developing and mentoring great talent, and building and
  motivating high achieving teams.
• Has been on the front line of sales in your career.
• A true love for customers and customer advocate.
• Experience in Digital Marketing & Communication a must, while working previously with online automated solutions is a plus.
• The skills to be a data-driven decision maker, with a willingness to experiment.
• Related degree or diploma.