Service Delivery Manager: Insurance

Key purpose:

This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated. This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product owners, delivery teams, 3rd Parties and Scrum Masters. IT Service Delivery Managers oversee employees, facilitate planning meetings, and ensure that products and services satisfy consumers, having a long-term focus. As leaders, IT service delivery managers use strong communication skills to motivate and encourage employees. They also use strong interpersonal skills to build relationships with customers/stakeholders.

Duties and responsibilities:

• Lead a team of technical IT specialists
• Provide support, supervision, training, direction and mentorship in tech development, support and service delivery
• Delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Give inputs to best practices in IT
• Ensure that policies and procedures are followed
• Ensure that teams are improving performance, service, and product quality
• Use gathered information and research to target areas that need improvement
• Ensure that team members are familiar with IT service delivery processes and best practices
• Technical experience in a delivery environment
• Familiarity with AGILE methodology.
• Leadership IT essential leadership skills to encourage teamwork and motivate employees

Qualifications and experience:

• Relevant tertiary qualification advantageous
• 4 years of managerial experience
• Experience working in an IT Agile Environment
• In-depth knowledge of the system development life cycle
• Knowledge of Agile methodologies
• Strong communication skills to motivate and lead
• Ability to lead a team of technical specialists