Change Manager

Key roles and responsibilities:

• Stakeholder analysis, engagement plan and management.
• Change impact assessment, mitigation tactics and management.
• Develop and execute a change management plan.
• Evaluating the impact of planned organisational change.
• Identifying risks and developing risk mitigation tactics.
• Identifying and managing anticipated resistance to change.
• Lead the change management work stream methodology / process.
• Develop and execute communication plan (including content creation) relevant to change initiatives.
• Defining success metrics and measuring performance against these.
• Business readiness assessments and mitigation actions.
• Where required, involvement and management of training related activities.
• Providing coaching to employees at all levels.
• Providing reporting and other updates to management and project teams.

Knowledge, skills and attributes:

• Strong and broad understanding of the industry, relevant disciplines and digital products
• A solid understanding of how people go through a change and the change process;
• Ability to build and maintain strong relationships
• Ability to influence and drive prioritisation
• Displays drive and is a champion of change
• Customer-centricity
• Excellent communication skills
• Ability to enlist and align product owners to embrace digital and new ways of working
• Able to articulate how digital technologies can drive business value
• Excellent organisational skills
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach.
• Organized with a natural inclination for planning strategy and tactics
• Ability to coach and mentor a team
• Ability to manage and lead a team

Required academic qualifications and certifications:

• Relevant Bachelors and/or Post-graduate degree with outstanding record of academic achievement
• Project management certification (advantageous)
• Change management certification