Senior Account Manager

About the role

We are looking for a high performance and results driven Senior Account Manager who is experienced in retaining and up-selling existing accounts in a high-volume sales environment. With a portfolio of over 200 clients, you will be responsible for maintaining relationships with existing clients and continuing to advance their ambition through servicing their ongoing funding requirements.

Requirements

• Extensive knowledge of sales principles and processes.
• Strong sales and closing skills.
• Process and data quality management.
• Proficient in MS office and any CRM software (Salesforce would be highly advantageous).
• Interpersonal skills
• Ability to build and maintain strong, long-lasting relationships with clients.
• Excellent verbal/written communication, interpersonal and negotiation skills.

Qualifications and Experience

• 3+ years B2B sales and account management / other relationship management experience.
• Minimum qualification: Diploma or similar relevant qualification (NQF6).
• Proven track record of successfully retaining and upselling to existing accounts.
• Experience in working with a high volume of clients via email, digitally and telephonically.
• Experience with SMEs is preferential.
• Team Management Experience (advantageous).
• Financial and Merchant Service experience (advantageous).

What it takes to be successful

• Results Driven
• Consistently achieving monthly, quarterly, and annual growth; achieving funded, revenue and other relevant performance targets.
• Managing the retentions pipeline tightly to meet and exceed monthly and quarterly sales targets within the pricing parameters set.
• Enhancing relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of the clients business environment and requirements.
• Identify, address, and resolve concerns / queries within the business turn-around times required.
• Maintaining high customer satisfaction ratings.
• Able to drive volume personally and through the team with tenacity in a tough economic climate with business owners who are busy and have options.
• High performance leader
• Management of your team to ensure that they achieve monthly targets in order to reach quarterly and yearly targets.
• Ensure that salesforce is maintained, pipelines are being tightly managed, the sales process/SLAs are adhered to, client experience is managed and that your team lives the company values.
• Prepare regular reports of progress and forecasts to management.
• Working cohesively with a cross-functional team.
• Influence stakeholders, processes, and Salesforce builds to deliver on Retentions objectives.