Workforce Management Specialist

Minimum Requirements:

• National Diploma: Information Technology (Required)
• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and drivers license

Advantageous:

• Tertiary IT qualification (Certificate / Diploma / Degree) 
• HR qualification (Certificate / Diploma / Degree)
  
• Microsoft certifications

Experience:

• At least 3 - 5 years experience in system integration and networking
• Minimum 1 years experience working with programming and scripting languages
• Experience in web-based technology
• SQL Reporting and Integration are an added advantage
• PC application software experience (MS Office Suite)
• Time and Labour management system experience
• Extensive experience implementing or supporting enterprise software applications and hardware used in web environments
• Preparing functional and technical solution design documents and Configuring and delivering the solution to the customer
• Experience with requirement gathering solution design and implementation
• Prior experience in supporting functional testing, integration testing and UAT
• Microsoft operating systems and SQL database systems experience
• Dell Boomi experience (preferred)

Responsibilities:

• Design and plan WFM systems for clients
• Integrate WFM system with customers systems
• Implement WFM system for customers
• Conduct Training for WFM customers and internal requirements
• Project closure and debrief
• Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel
• To provide mentorship to colleagues