Technical Customer Support (Tier 1)

We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.

Duties and Responsibilities:

• Providing technical support to customers via live chat, tickets or by telephone
• Register, transfer and update domains
• Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
• Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
• A basic understanding of CMS', firewalls and databases

Requirements

• Matric certification
• Experience in technical customer support
• Previous experience in web hosting or server administration (advantageous)
• Proficiency in English and good phone etiquette

Key Competencies

• Customer focused and brand awareness
• Good communication skills
• Self-motivated and self-disciplined
• Ability to work independently and within a team
• Time management skills
• Attention to detail
• Deadline & target driven