Desktop Support

Contract position

Minimum requirements:

• Tertiary qualification in Computer Science and/or Information Systems and/or Information Technology and/or a related technical certification in an IT field
• Minimum of 3 years experience as a Desktop Technician
• Good written and verbal communication skills

Responsibilities:

• As a Desktop Support Technician, you'll be responsible for supporting our IT systems
• You'll ensure that all computers and peripherals are working properly and efficiently
• You will provide support to the company's staff, including making sure they're able to access all their files from any device as well as troubleshooting issues or problems when they arise
• Handling of the tickets assigned to you by your team leader and Level 1 Helpdesk agent
• Initial problem diagnosis of the case as well as next steps
• Identify and discuss root causes of user technical issues
• Correctly follow the processes and procedures set out for your team
• Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues
• Respond to assigned tickets/tasks in accordance with the Service Level Agreement guidelines