Brand Ambassador

Brand Ambassador

Minimum Requirements:

• Matric (Grade 12)
• Customer Care and or Marketing diploma, degree, and/or relevant experience
• At least 3 years experience in Customer Care/ Sales/ Brand Ambassador environment
• Experienced with data, complaint, and/or order capturing systems (Syspro, etc.)
• Excellent Communication and Interpersonal skills including patience
• Analytical skills (Information processing)
• Excellent written, verbal, and presentation skills
• Excellent organizational and follow-up skills
• Systems monitoring and record keeping
• Teamwork and motivation of team members
• Ability to show resilience and a flexible approach
• Ability to build effective relationships with customers
• Competent in problem-solving (problem analysis), planning, and decision making
• Conflict management, conflict resolution, and change management
• Computer proficient

Responsibilities: 

• Educate big box stores and independent retail customers on product ranges product knowledge training in stores.
• Provide big box stores and independent retail customers with marketing equipment.
• Answer all incoming customer calls in a professional and efficient manner.
• Offer a variety of product-related solutions to clients.
  Ensure that the call cycle is being attended to and that all customers are being visited within the call cycle.
• Utilise inbound call opportunities to generate sales and renewals.
• Develop strong relationships with customers and demonstrate how we can add value to their business.
• Identify potential customer needs/ opportunities to grow our business.
• Conduct follow-up calls on a daily basis to customers who have expressed an interest in our products.
• Respond to customer emails in a professional manner.
• Work with and support our Professional Services Group, helping to support customers and opportunities.
• Ensure that all complaints are captured and reported to customer care and production.
• Miscellaneous administration tasks.
• Submit weekly sales reports of activities within the market within a specified area of work.
• Set clear and achievable expectations with clients and achieve them.
• Attend all product training sessions.
• Comply with all company procedures and policies including OH&S.
• Proactively contribute to the ongoing development of departmental processes and policies.
• Ensure that customers are highly regarded and receive exceptional service during the lodging complaints with the Company, remain in communication ensure continuous feedback with regard to the progress of the complaint.
• Ensure that the customer understands procedures, warranties, and guarantees
• Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities.
• Ensure all member feedback is recorded to support the Company's continuous improvement culture.
• Ensure that where appropriate all customer interactions include a review and update of personal details.
• Ensure all daily transaction requirements, administrative tasks, and other duties are carried out following current company and legislative practices and procedures.
• Maintain an awareness of the timeliness of resolving customer queries.