Specialist Customer Journey Architect

• Minimum requirements:
• Industrial Engineering Degree/Information Systems/Computer Science 
• Statistics an advantage 
• 0-5 years of experience in Business process development, continuous improvement and compliance 
• 3 years working experience 
• Computer skills especially MS Office and Business Process Management tools 
• Strong analytical skills with a demonstrated ability to analyse business processes and workflows 
• Strong business/client engagement skills

Responsibilities:

• Business Analytics Management
• Contribute to development of subject matter expertise regarding current and future processes within business intelligence. 
• Agile business analysis to document detailed requirements for business change. 
• Eliciting requirements from different stakeholders in order to give appropriate recommendations.
• Recording and representing. 
• Business Process Flow Management 
• Improve process efficiency by the set targets per segment 
• Process documentation for process visibility. 
• Communicate core process changes to relevant stakeholders. 
• Monitor process performance by submitting requirements for building triggers to monitor the processes.
• Monitor and report business process performance against accepted standards and KPIs. 
• Develop and support data capture and data management processes for core systems to support the delivery of identified projects 
• Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
• Outside-In thinking and Automation of core business processes Customer experience 
• Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process. 
• Identify and document the change requirements as informed by different data analysis. 
• Measure, track, monitor and ensure the implemented change improves process efficiency and impact.
• Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders