AWS Support Engineer

Minimum requirements:

• Matric
• Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related
• Experience in dealing with customers during problem resolution and operating efficiently under pressure
• Understanding of distributed and service-oriented architectures
• Understanding of TCP/IP networking and troubleshooting
• Proficiency with MS Office, SQL and CloudWatch

Responsibilities:

• Triaging emergent issues using a ticketing system
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
• Providing updates on the overall health of company functions
• Working with cross-functional teams both internal and external
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Adhering to SLAs for specific issues with respect to the severity of the issue
• Providing prompt and accurate feedback to customers and stakeholders
• Documenting knowledge and learnings for the benefit of colleagues and business continuity