Business Analyst - Commerce/CRM/Orders

Key purpose:

As a Business Analyst, you will be responsible for analysing and reporting on business data in order to improve the efficiency of processes within the organisation. This role involves researching new methods of processing orders and ensuring that they are accurately recorded so as to provide accurate information to stakeholders. You'll then present your findings to senior managers or other departments within the company.

Duties and responsibilities:

• Responsible for applying a set of tasks and techniques used to work as a liaison amongst stakeholders to understand the problems; opportunities; needs; structure; policies and operations of the organization on medium to large projects / medium risk
• Recommend solutions that enable the organization to achieve its goals and to elicit and analyze the actual needs of the stakeholders; facilitate communication between organizational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups
• Providing support to the transaction processing group in improving and implementing business processes
• Develops new business process and sets up tools, procedures and guidelines to achieve goal of efficient transaction processing
• Documents and communicates changes within the business unit and the surrounding IT environment
• Analyzes data to help drive business decisions
• Leads a team of two or three Analyst/Engineers
• Designs and develops business solutions for cash flow management, customer relationship management (CRM), sales, product sourcing and supply chain management
• Analyzes and designs software solutions that include custom applications, programming languages and platforms

Qualifications and experience:

• Bachelor's degree in Business Administration, Computer Science or related field required
• Experience in business analysis, including a variety of data mining and predictive analytics
• 5 years' experience as a BA
• Experience with extensive knowledge of the CRM, Commerce and E-Commerce platforms
• Knowledge and understanding of all industry standards, technologies and industry trends is required
• Previous experience with Office 365 preferred
• Experience in a business-to-business environment preferred
• Experience in business analysis, with a focus on complex systems and data analytics
• Experience as a business analyst with a proven track record of success might be addition
• Preferably a Senior BA, but a high-end Intermediate might work
• Preferably to have D365 experience but not essential
• Good Test Analyst with Commerce / Orders / CRM experience could also fit this role