Junior Application Support Engineer

Minimum Requirements:

• IT National diploma - preferred
• 1 to 2 years relevant experience
• Linux and Oracle experience

Responsibilities:

• Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, testing and liaison with stakeholders regarding delivery of fixes.
• Provide specialised investigation and analysis to ensure data integrity of the provisioning applications and billing systems.
• Assisting with coordinating and recreating of production issues on testing and QA environments
• Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse data
• Understanding clients business processes, procedures and requirements
• Advise and assist with the making of configuration amendments to the client systems using Linux and Oracle
• Advise and assist with solutions for temporary workarounds
• Verification and deployment of software release items for production implementation
• Answering customer and internal technical system related queries
• Review and improve operational requirements relating to the systems business processes
• Advise and train analyst/support teams with system investigations and support processes
• Familiarize and advise on the technical support requirements for major events
• Perform the above on a shift basis
• Participate in the support team standby schedule
• Change Management
• Ensure all incidents and support requests are addressed within the set SLA and OLA levels
• Assist with Month End activities and reporting