Technician Level 1

Minimum requirements:

• A+ certification or equivalent.
• N+ certification or equivalent.
• BTech in a relevant IT field is preferred but not mandatory

Responsibilities:

• Provide technical support and assistance to customers
• Diagnose and troubleshoot hardware and software issues on all IOS Devices
• Conduct repairs and replacements of faulty components in accordance with the company's guidelines and standards
• Assist customers in setting up and configuring their devices
• Upsell and promote company products, accessories, and services based on customer needs
• Effectively communicate technical information to customers in a clear and understandable manner
• Handle challenging customer situations with patience, empathy, and professionalism
• Collaborate with other team members to resolve complex technical issues
• Maintain accurate records of customer interactions, repairs, and transactions
• Stay updated on the latest company products, technologies, and troubleshooting techniques