Debriefing Manager

Debriefing Manager

Key Responsibilities:

• Manage the debriefing department

• Debrief Local and Cross Border manifests and reconcile budgets

• Strategic Planning: Develop and implement the department's short-term and long-term goals

• Analyze data and create reports to identify areas of business growth

• Manage driver trip payments process

• Monitor budgeting expenses

• Operate at a high-performance level and install a high-performance culture in subordinates

• Conduct performance evaluations for staff

• Prepare monthly reports and present to the General Manager

• Determine department goals and KPIs

• Collect Cash Returns and pay in at Cash Office / Control Room

• Assist in driver queries and manifest discrepancies

• Handle filing and general administrative duties

• Extract outstanding Debriefing Reports from the System and liaise with Operations

• Assist with operations admin / refunds & amendments

Qualifications and Skills Required:

• Minimum of a diploma/degree in business management or similar

• Computer literacy (MS Office / Company system)

• Meticulous, accurate, and attention to detail

• Numeric skills

• Organized, deadline-oriented

• Excellent verbal and written communication skills

• Strong problem-solving skills

• Strong leadership skills

• Trustworthy

• Team player

• Must be able to work weekends when necessary

• Must be able to work extended hours when required

• Own transport