Country Manager

Country Manager

Academic Qualifications

Essential:

• NQF Level 7 Qualification in Business (Bachelor's).
• Work and/or Residence Permit legal right to work in Zimbabwe.
• Criminal Record Checks (Clear Record).
• Valid Drivers License (Valid).

Note:

• Will be required to travel.

Work Experience

Essential:

• 5-8 years experience managing and running a regional country in a similar business.
• 2 years experience in the rental lease business.
• 2 years experience in car sales.

Responsibilities: 

Country Strategy and Plan Development and Implementation

• Review the overall company plan, strategy, and direction of the business.
• Align and develop the local country strategy and plan with the business direction and strategy.
• Identify new projects and products for inclusion in the country plan.
• Identify opportunities for partnerships and new suppliers to support business strategy achievement.
• Set and monitor milestones and goals to achieve key elements of the strategy and plan.
• Define, translate, and cascade scorecard key deliverables for all roles across the business to align with the overall plan and strategy.

Country Operations Plan Implementation

• Ensure the implementation of strategy in the designated regional country.
• Design the organizational structure and resources to operate the business.
• Negotiate relevant contracts to support operations.
• Secure and renew registrations required to operate locally and monitor compliance with local company acts and regulations.
• Continuously review systems and enablers internally and externally.
• Ensure property lease agreements are current and compliant with company requirements.
• Understand facility requirements and source appropriate facilities.

Marketing and Country Revenue Target Management

• Provide guidance and identify opportunities for marketing campaigns in the regional country.
• Review and approve marketing services and products for the regional country.
• Identify opportunities for business development of current and new products.
• Negotiate and agree on new contracts and agreements.
• Ensure monthly budgeted profitability targets are defined, monitored, achieved, and exceeded.
• Ensure budgeted monthly revenue targets are achieved or exceeded.
• Ensure fleet growth targets are achieved or exceeded.
• Ensure monthly car sales targets are achieved, maintaining profit margins.

Leasing, Rental, and Car Sales Management

• Collaborate with fleet suppliers to manage the vehicle supply chain for stock availability.
• Manage the fleet, including maintenance through dealership relationships.
• Oversee operational control of vehicles, including insurance, registration, licensing, fines, etc.
• Compile reports on fleet life and quality, both internally and externally.
• Renegotiate contracted rates with customers.
• Reassess and realign leasing contracts to operate within contract parameters.
• Manage and oversee contracts to avoid vehicles exceeding term limits and incurring excess costs.
• Oversee and manage the fleet maintenance fund and maintenance plans.
• Manage and oversee the car sales process, including pricing, profitability, marketing, and vehicle disposal.

Country Risk Management

• Review the in-country environment and conduct an overall risk assessment.
• Identify specific risks that could impact or derail the strategy and plan.
• Compile a risk register and identify potential mitigation factors.
• Review risks on an ongoing basis.
• Research market changes that may impact the business and assess risks.

Financial and Budget Management

• Oversee effective financial operations, including accurate financial reporting.
• Ensure correct and timely submission of financial information to head office.
• Manage and support internal and external audits.
• Ensure compliance with local tax and registration requirements for audited financial statements.
• Manage cash flow, interest, and borrowing costs.
• Monitor and manage budget adherence.
• Oversee asset register creation and management.
• Review receivables age analysis and assist with debt collection.
• Ensure Capex processes and limits of authority are adhered to.
• Provide input on cash requirements planning and local market funding sourcing.
• Review and authorize vehicle purchases and sales.
• Conduct detailed budget reviews and presentations.
• Ensure fiduciary, legislative, and statutory compliance.
• Provide input for quarterly board packs.
• Review and approve rate reviews, authorizations, and major tenders.

Stakeholder Relationship Management

• Accompany the Sales team on key customer visits.
• Visit key suppliers (e.g., panel beaters, tire suppliers, dealerships).
• Build effective relationships with in-country teams and support departments (e.g., Human Capital, IT).
• Resolve key customer complaints and ensure customer satisfaction.
• Conduct regular reviews of CSI scores and customer feedback.
• Develop and implement action plans to improve CSI.
• Ensure impactful CSR strategies are in place and actioned.

People Management

• Ensure compliance with region-specific laws, policies, and legislation.
• Provide input on optimal organizational structure and skills for the regional country.
• Manage and lead a team of managers in the designated regional country.
• Monitor and develop direct reports through monthly one-on-ones.
• Conduct site visits and oversee team meeting outcomes.
• Address annual employee engagement results and implement action plans.
• Develop and maintain a succession plan in line with business and country requirements.