Telco Engineer

Job purpose: 

The Telco Engineer will be responsible for the configuration and maintenance of telecommunication equipment. This could include hardware such as routers or access points. The candidate must have at least 2 years experience in this field with an emphasis on networking infrastructure solutions.

Qualifications:

• Telco experience (None Negotiable)
• CCNA
• Vendor Management Experience
• Cisco Certified Network Associate - Routing and Switching (CCNA - R/S)
• Cisco Certified Network Associate - Wireless (CCNA - WL)
• Cisco Certified Network Associate - Data Centre (CCNA - DC)
• Cisco Certified Network Associate - Voice (CCNA - V)
• Relevant ITIL certification

Requirements

• First pass fault analysis
• Identifies problems and errors prior to when they occur.
• Logs incidents in a timely manner with the required level of detail.
• Liaise with all stakeholders to expedite diagnosis of all errors and problems and to identify a solution.
• Investigate first line support calls assigned to them and identify the root cause of the incidents.
• Efficient and comprehensive resolution of incidents and requests including ensuring that repairs are carried out by coordinating product requests and liaising with other team members.
• Report and escalate issues to third party vendors if necessary.
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by procedure.
• Co-ordinate with vendors to restore faults as quickly as possible.
• Update Account and Service Manager information.
• Update and inform clients on the status of their faults.
• Setting up conference calls between vendors and engineers
• Assisting Netops / Service managers with special investigations.
• Router replacements.