Change Manager

Duties and responsibilities:

• Develop Change Management plan and approach
• Business acceptance of the approach and plan
• Stakeholder buy-in and support
• Planned changes are clearly defined
• Compile Impact and readiness assessment
• Need for change and its impact is understood
• Issues or risks are identified and communicated if people, processes or technology are not ready for the change
• Develop Communication plan and execute
• Positive feedback to communication
• Initial plan has been reviewed and redefined
• Approach adjusted according to impacted user
• Develop Stakeholder plan and execute
• Stakeholders are identified
• Stakeholders are informed and up-to-date
• Develop Training plan
• Ability of users to execute learned behaviors and skills
• Trained users according to schedule
• Quality of training delivered
• Develop and manage Anchoring and Monitoring plan
• Change initiative accepted and executed into the business
• Stakeholder satisfaction
• Stakeholder relationship management
• Win-win solutions with buy-in from relevant stakeholders
• Quick, quality responses to stakeholders needs, complaints and conflicts
• Stakeholders are informed, up-to-date and satisfied
• Productive partnerships are established and maintained
• High quality service delivered according to expectations and agreed deadlines
• Teamwork, self-management and alignment with group values
• Responsibilities fulfilled timeously (self-management)
• Stakeholder satisfaction
• Adherence to procedures and ethical standards
• Contributes to positive working environment and productive team
• Actively seeks out information regarding career
• Organization's brand is upheld

Qualifications and experience:

• 5 years plus relevant Change Practitioner experience
• Change Management
• Stakeholder Managers and Communication
• Employee Engagement and Communication
• Strategic planning
• Project planning
• Project delivery and reporting
• Excellent communication skills to various levels of management and executives.
• Certifications: Prosci or equivalent change management certification
• Industry experience: Financial Services
• Experience in operating model changes
• Experience with IT implementation changes
• Experience running a number of initiatives as a portfolio of change.
• ADKAR methodology experience