iOS Technician

Minimum requirements:

• IT-related qualification or equivalent
• Minimum of 3 years of experience as a technician in a technical support role
• Prior experience with iOS devices  is essential
• Proficiency in diagnosing and repairing hardware and software issues on iOS devices
• Strong understanding of iOS features, settings, and applications
• Excellent communication skills, both verbal and written.
• Ability to provide technical guidance to both customers and junior technicians
• Exceptional problem-solving skills to address complex technical challenges
• Outstanding customer service skills and a customer-centric mindset
  

Responsibilities:

• Provide advanced technical support for iOS devices
• Perform repairs and replacements of components, ensuring compliance with the company's quality standards
• Assist customers in setting up, configuring, and troubleshooting their iOS devices
• Utilize expertise to provide specialized guidance on iOS features, apps, and functionalities
• Mentor and assist Technician Level 1 staff in handling challenging technical scenarios
• Collaborate with cross-functional teams to develop and implement solutions for recurring technical problems
• Deliver exceptional customer service, addressing customer concerns with professionalism and empathy
• Maintain accurate documentation of repairs, solutions, and interactions with customers
• Stay updated with the latest iOS updates, technologies, and troubleshooting methods