Intermediate AMS Consultant (Contract)

INTERMEDIATE AMS CONSULTANT

Location: South Africa / Global Delivery Environment
Industry: Enterprise Application Management / Managed Services / Workforce Solutions

A leading workforce solutions and enterprise delivery organisation is seeking a high-performance Intermediate AMS Consultant to support global application management, contractor delivery, and strategic workforce operations within enterprise client environments.

This role is ideal for a commercially aware and technically strong professional with experience in enterprise application management, managed services, stakeholder engagement, and operational delivery support.

The successful candidate will support enterprise delivery operations across local and global environments while contributing to operational excellence, workforce coordination, and client engagement initiatives.

THE ROLE

This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.

You will be responsible for supporting enterprise application management environments, operational workflows, delivery coordination, and workforce support activities across global client environments.

The role combines operational delivery support, stakeholder engagement, workforce coordination, SLA management, reporting, and enterprise support operations within fast-paced managed service environments.

KEY RESPONSIBILITIES

Application Management & Delivery Support

• Supporting enterprise application management environments and operational delivery processes
• Assisting with contractor delivery coordination and workforce operations
• Collaborating with local and global delivery stakeholders across multiple workstreams
• Supporting delivery alignment to enterprise client expectations and operational requirements

Operational Workflow & SLA Management

• Managing operational workflows, reporting activities, and delivery coordination processes
• Driving SLA adherence and operational excellence within delivery environments
• Supporting onboarding processes, contractor engagement, and operational administration
• Maintaining operational documentation and reporting accuracy

Stakeholder & Client Engagement

• Supporting communication between clients, contractors, and delivery teams
• Building effective relationships with stakeholders across remote and global teams
• Assisting with enterprise delivery coordination and operational support initiatives
• Supporting client-facing delivery and workforce management activities

Talent Pipeline & Workforce Support

• Building and maintaining high-quality talent and delivery pipelines
• Supporting sourcing and workforce coordination activities using:
  • LinkedIn Recruiter
  • ATS platforms
  • Enterprise sourcing tools
• Supporting contractor retention and delivery continuity initiatives
• Assisting with workforce planning and operational support processes

WHAT WE ARE LOOKING FOR

Key Requirements

• Minimum 4–7 years' experience within:
  • Application Management Services (AMS)
  • Managed Services
  • Enterprise operations
  • Workforce delivery environments
• Strong communication and stakeholder management capability
• Experience working within enterprise or managed service environments
• Ability to work effectively within remote and global teams
• Strong organisational and workflow management skills
• Good understanding of application management and support models
• Comfortable using LinkedIn Recruiter, ATS platforms, and sourcing tools

KPIs & SUCCESS MEASURES

• Time-to-submit
• Candidate quality ratio
• Contractor retention
• SLA adherence
• Talent pool growth
• Stakeholder satisfaction
• Operational accuracy
• Pipeline coverage

WHO YOU ARE

• Commercially aware and delivery-focused
• Technically strong with operational support capability
• Able to work independently and within collaborative global teams
• Strong communicator with stakeholder engagement capability
• Organised, proactive, and detail-oriented
• Comfortable mentoring junior team members and supporting operational delivery

WHY THIS ROLE

• Opportunity to work within global enterprise delivery environments
• Exposure to international projects and managed service operations
• Opportunity to contribute to high-growth workforce and application management initiatives
• Collaborative environment supporting enterprise clients and strategic delivery operations
• Exposure to AI-enabled delivery models and global operational frameworks