General Manager

GENERAL MANAGER 

ROLES & RESPONSIBILITIES

Overview

• The general manager will report directly to the CEO.

• Manage the daily operations of the restaurant and deli, including, bakery and takeaway section.

• Ensure excellent customer service, efficient operations, and profitability.

Operations management

• Oversee daily restaurant and deli operations

• Ensure smooth flow of service in the sit down area, bakery, and takeaway section

• Monitor inventory and oversee ordering of supplies as needed

• Oversee staff scheduling to meet operational needs and minimize overtime

• Implement and maintain operational procedures

Financial management

• Track, control and report on costs through Marketman inventory manager

  Track sales, discounts, comped items 

• Prepare financial reports.

Staff management

• Post ads and filter possible staff for review

• Oversee interviewing, training, and supervision of staff

• Conduct performance evaluations

• Foster a positive work environment and company culture

• Resolve staff conflicts and issues

Customer experience

• Ensure high levels of customer satisfaction

• Report on and address customer complaints and feedback

• Maintain a clean and welcoming environment

• Check and report on online reviews

Compliance and admin

• Ensure compliance with health and safety regulations

• Maintain accurate records

• Handle administrative tasks related to operations

• Implementing systems and procedures relating to health and safety

General upkeep

• Oversee maintenance of restaurant equipment and facilities

• Schedule repairs and maintenance as needed

• Ensure cleanliness and organization of the restaurant and deli

• Manage relationships for maintenance services