Operations Manager

Job Title: Operations Manager

Salary Range: PHP 50,000-70,000

Work Schedule: 7:00 AM - 4:00 PM PHT

Work Setup: Office Based for 6 months, and possible work from home

Date: June 2024

Job Description:

Grow your career with BMG Outsourcing - a leading, well-respected Australian-owned Outsourcing

Company with offices in Clark and Sydney, offering you a long-term rewarding career with our Australian

client.

We are seeking a dedicated and detail-oriented individual to join our team as Operations Manager for

our client. The primary responsibility is to contribute to the success of the business by planning and controlling

the activities of the technical team; and managing client tickets, projects and invoices in Autotask.

Working with the management team, the position also contributes to the development and

implementation of organizational strategies, policies and practices.

The Operations Manager is required to delegate tasks and coordinate the work of the technical team

and will have accountabilities for managing the Filipino personnel.

Job Qualifications

Responsibilities:

Consistently provide a high level of customer care to maximise positive client experience.

Manage and oversee the service desk ticketing system to plan and control frontline client services

within predefined service level goals and budget constraints.

Monitor daily service desk ticket activity to progress jobs and identify completion risks; and ensure the

proper, accurate and timely recording and closure of all tickets.

Monitor, analyse and report on service desk ticket activity; and design, schedule and execute

automated reports to clients.

Support the financial management of the business by generating, quality assuring and posting invoices

from Autotask.

Contribute to the continuous improvement of the service desk ticketing system and work allocation

methodologies.

Contribute to the development and implementation of organisational strategies, policies and practices

as a member of the management team.

Any other tasks that reasonably fall into the scope of the role.

Requirements:

Bachelors degree in computer engineering, Computer Science, Information Technology or other

relevant courses.

Skills and Experience

Highly developed organizational, administrative and people management skills.

Highly developed skills in managing multiple tasks and competing priorities.

Strong written and verbal communication, negotiation and facilitation skills.

Minimum five years IT experience focused on infrastructure, systems, networking or service desk.

Experience in operations management, process development and review, and team supervision.

Capacity to use the Microsoft Office suite of applications to an intermediate-high level.

Strong working knowledge of service desk ticketing system software. (Autotask)