Customer Experience Specialist

We are seeking a Customer Experience Specialist to support clients with personalized travel planning and service coordination. This role is ideal for individuals who are customer-focused, detail-oriented, and passionate about helping others create memorable experiences.

This position emphasizes relationship-building, service excellence, and client support throughout the travel planning process.

Key Responsibilities

• Consult with client to understand their travel preferences, budgets and needs 
• Provide exceptional customer service before, during, and after travel bookings
• Research travel options including accommodations, transportation, and activities
• Present customized recommendations and service solutions
• Coordinate reservations and confirm booking details
• Maintain accurate client records and follow up to ensure satisfaction
• Resolve customer questions or concerns in a timely and professional manner

Qualifications

• Strong communication and interpersonal skills

• Customer service experience preferred (retail, hospitality, call center, or service industries welcome)
• Detail-oriented with strong organizational skills

• Comfortable using online systems and booking platforms

• Self-motivated with the ability to manage time independently

• High school diploma or equivalent required

Preferred (Not Required)

• Sales or client-facing experience

• Experience in hospitality, events, or travel services

• Entrepreneurial mindset

What We Offer

• Flexible schedule options

• Remote work opportunities

• Training and professional development

• Access to travel industry resources and supplier partnerships

• Performance-based earning potential

• Supportive team environment

Equal Opportunity Statement

 All qualified applicants will receive consideration for opportunity without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.