Customer Experience Specialist

We are seeking a motivated, customer-focused Customer Experience Specialist to assist clients with planning and booking travel. This role is ideal for individuals who enjoy helping others, providing exceptional service, and working in a flexible, remote environment within the travel industry.

As a Customer Experience Specialist, you will support clients through the travel planning process while learning the systems, suppliers, and tools needed to succeed as a Travel Advisor.

Key Responsibilities:

• Assist clients with travel inquiries, planning, and reservations

• Provide outstanding customer service via phone, text, and email

• Research travel options including resorts, cruises, flights, and vacation packages

• Maintain accurate client records and follow up as needed

• Learn travel supplier systems and booking platforms

What Were Looking For:

• Strong communication and customer service skills

• Reliable, self-motivated, and detail-oriented

• Comfortable using basic technology (email, messaging, online systems)

• Ability to work independently while following structured processes

• No prior travel experience required

What We Offer:

• Flexible, remote work schedule

• Comprehensive training

• Supportive team environment with step-by-step guidance

• Access to travel industry tools, suppliers, and perks

• Opportunity for performance-based income and growth

Who This Is Great For:

• Individuals with customer service, hospitality, or sales experience

• Career changers seeking flexibility and remote work

• Stay-at-home parents, empty nesters, or side-income seekers

• Those who enjoy helping people and love travel