Customer Response Center (CRC) Staff

Job Description :

• Serving Customers with Professionals in both English & Bahasa Language
• Answer customer questions quickly, accurately, and in a friendly manner.
• Provide product or service information clearly and informatively.
• Handle customer complaints or problems with effective solutions.
• Maintaining Customer Satisfaction & Loyalty
• Support Sales & After-Sales Service
• Collect & Analyze Customer Feedback

Job Requirement :

• Diploma, Bachelor's or Master Degree from any major
  
• Having 2-3 years of experience in related field
• Having good communication and problem solving
• Having experience for handling soft and hard complaint from customer
• Fluent in english and bahasa for written and speaking