Blueline Supervisor

Operational Activities

• Together with the Manager, responsible for the Blue Line/Start Line departments.
• Comply with the strategy to ensure compliance with the established KPIs.
• Proactively make suggestions to improve guest satisfaction.
• Participate in the meetings of departmental managers to which he/she is summoned for operational and administrative management.
• Acknowledge and comply with the standards established by Marriott as well as the type of memberships existing in the Marriott Bonvoy program.
• Acknowledge and inform to their collaborators all SOPs and policies related to the Blue Line/Start Class department.
• Acknowledge and train employees in emergency protocols, calls to firefighters, police and/or ambulances.
• Ensure internal and external communication processes, supervising that hosts provide an optimal level of telephone service according to the standards established by the hotel.
• Supervise the operation of the voice network to ensure that the telephone sets are in optimal conditions for operation.
• Maintain excellent communication with the corresponding departments to fulfill Guest requests.
• Prepare monthly statistical reports that can help other departments make better decisions and minimize complaints.
• Efficiently operate and monitor the Guest service system via cell phone, preparing a report and establishing action plans and continuous improvement.