Guest Service Manager

We are seeking a passionate and dynamic individual to join our team as a Guest Service Manager. In this role, you will be responsible for ensuring exceptional guest experiences from arrival to departure. You will oversee a team dedicated to providing outstanding customer service and creating memorable moments for our guests.

Responsibilities:

• Lead and motivate a team of guest service associates to deliver excellent customer service.
• Develop and implement strategies to enhance the guest experience and exceed their expectations.
• Train, coach, and mentor team members to maintain high service standards.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Collaborate with other departments to coordinate guest services and resolve issues efficiently.
• Monitor guest satisfaction levels and implement improvements as necessary.
• Maintain a strong knowledge of hotel facilities, services, and local attractions to assist guests effectively.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare reports and analyze data related to guest satisfaction, service levels, and operational efficiency.

Qualifications:

• Bachelors degree in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in a guest service or hospitality management role required.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills.
• Proven problem-solving abilities and the ability to handle difficult situations calmly and effectively.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft Office and hotel management software.
• Flexibility to work evenings, weekends, and holidays as needed.