Pavilion Team Leader // Osaka 2025

About the Role:

BLR WORLD are seeking proactive and experienced Team Leaders to manage and oversee a team of Hosts / Hostesses at the Kuwait Pavilion during Osaka Expo 2025. As a Team Leader, you will ensure the smooth operation of the Pavilion, providing excellent service to visitors and maintaining high standards of guest experience. You will also be a key representative of Kuwait’s culture, working closely with your team to deliver a memorable, world-class experience.

Key Responsibilities:

1. Team Leadership & Management:

• Lead and motivate a team of Hosts / Hostesses, ensuring they are well-prepared and engaged.

• Oversee daily operations of the pavilion, ensuring staff adherence to schedules, roles, and responsibilities.

• Conduct team briefings and assign duties based on the pavilion’s needs and visitor flow.

• Monitor team performance, providing feedback and facilitating training as necessary to maintain high service standards.

• Foster a collaborative and positive team environment.

2. Guest Experience & Pavilion Representation:

• Ensure that all guests receive a warm welcome and excellent service from your team, acting as an ambassador for the Kuwait Pavilion.

• Provide accurate and engaging information about Kuwait’s culture, traditions, and the pavilion’s exhibitions.

• Handle escalated visitor inquiries or complaints professionally, ensuring swift resolution.

• Assist with VIP or special guest visits, ensuring their experience is seamless and memorable.

3. Operational Oversight & Safety:

• Ensure the pavilion is well-maintained, clean, and operationally efficient.

• Supervise crowd control, queue management, and guest safety, ensuring compliance with safety protocols.

• Be prepared to manage emergency situations, ensuring the team is trained and aware of evacuation procedures.

4. Reporting & Feedback:

• Report daily operational updates, incidents, and feedback to the Pavilion Operations Manager.

• Identify areas for improvement and provide recommendations to enhance guest experience and team performance.

Requirements:

• Experience: Previous experience in a supervisory or team leader role within customer service, hospitality, or events management is essential.

• Communication: Strong communication skills; fluency in English and Japanese is required. Knowledge of Arabic or other languages is an advantage.

• Leadership Skills: Proven ability to lead and motivate a team, ensuring high levels of engagement and service delivery.

• Customer-Oriented: A friendly, approachable attitude with a passion for creating excellent guest experiences.

• Cultural Awareness: Knowledge of Kuwait's culture and traditions is a plus.

• Adaptability: Ability to work in a fast-paced environment and handle multiple tasks effectively.

• Physical Requirements: Ability to stand for long periods and manage physical tasks such as assisting guests.

• Eligibility: Must be legally eligible to work in Japan.

• Need to be based in Japan 

Duration:

• Expo 2025-Osaka: April 13th, 2025 October 13th, 2025

• Availability: Mid-March 2025 Mid-October 2025

• Training: To be confirmed

• Working Hours: Pavilion public opening hours (9:30 AM to 9:00 PM)

What We Offer:

• A competitive salary package.

• Opportunities for professional growth and development.

• A dynamic work environment in a global event setting.

Join us in leading a dedicated team and representing Kuwait at this prestigious international event. If you have a passion for hospitality, leadership, and delivering top-tier service, we encourage you to apply.