Account Manager (Museum Educators), Zayed National Museum // BLR WORLD

About BLR

BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors, enabling organisations to plan, staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.

About the role

BLR WORLD is hiring an Account Manager to oversee Museum Educators staffing services for the Zayed National Museum (ZNM). This role ensures outstanding educational and interpretative visitor experiences while maintaining a collaborative relationship with ZNM management. The Account Manager will be based in the UAE and serve as the primary liaison between BLR WORLD and the Department of Culture and Tourism (DCT), meeting regularly with the Interpretation Unit leadership team.

Key Responsibilities

Manage and Coordinate Museum Educators Staffing Services:

• Oversee a team of 24 Museum Educators responsible for delivering tours, workshops, and live interpretation across museum spaces.
• Manage shifts and rosters to cover all opening hours, up to 365 days a year.

• Staffing requirements per shift:

- Museum Educator Training Manager (1 per shift)

-Museum Educator (10 per shift) UAE Nationals required.

• Recruitment expected in Q2 2025 with a starting date of June 2025.

• Museum opening hours: 10am to 8pm, 7 days a week (Public); schools arrive at 9am.

• Public Tours: 10:30am - 3pm, 4pm - 7:30pm

• School Tours & Workshops: 9am - 12pm

• Public Workshops: 2pm - 7:30pm

Client Relationship Management:

• Act as the main point of contact for ZNM and DCT, ensuring satisfaction.
• Conduct regular meetings with the Interpretation Unit Head to review operations and improvements.
• Maintain proactive communication with ZNM management to address challenges.

Account Management and Reporting:

• Ensure accurate and timely payroll data submission.

• Provide reports on staffing performance, attendance, visitor feedback, and operational outcomes.
• Report daily, weekly, monthly, and annually on staff performance and satisfaction.
• Conduct weekly on-site meetings at ZNM for the first 3 months; frequency may reduce thereafter.
• Work closely with the BLR WORLD team to exceed ZNM’s museum education expectations.

Staff Development

• Oversee Museum Educators’ performance and professional growth.

• Collaborate with the Training Manager to assess and address training needs.

• Foster a professional, inclusive, and engaging team culture.

Performance Monitoring and Quality Assurance: 

• Establish and evaluate key performance indicators (KPIs) for Museum Educators.

• Implement continuous improvements based on visitor feedback and operational data.

Compliance & Administration:

• Ensure operations comply with ZNM policies, safety standards, and cultural sensitivities.
• Maintain accurate records of staffing schedules, training, and performance evaluations.
• Compiling reports for the client and internally on a weekly, monthly and quarterly basis.

Qualifications:

• Bachelor’s degree in Museum Studies, Education, Business Management, Hospitality, or a related field.
• Experience in account management, project management, museum education, or cultural program operations.
• Experience working in the UAE or familiarity with local cultural practices.

• Proficiency in English and Arabic are essential

Hard Skills

• Expertise in staff scheduling and rostering, resource allocation, and reporting.

• Strong understanding of museum education and visitor engagement.

• Proficiency in Microsoft Office and workforce management software.

• Experience in educator training and development.

Soft Skills 

• Leadership and team management skills.

• Strong interpersonal and communication abilities.

• Problem-solving and adaptability in diverse environments.

• Organizational skills for seamless daily operations.

Why Join BLR WORLD 

BLR WORLD delivers tailored staffing solutions for prestigious cultural institutions. Join us to contribute to the success of the Zayed National Museum and enhance visitor engagement through world-class museum education services.