Osaka Expo 2025 - Multiple Opportunities // BLR WORLD

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About BLR WORLD

BLR WORLD is an award-winning talent consultancy for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with the very best people.

About the role

The Pavilion Staff  will report  and work in close collaboration with the Pavilion management  and will be responsible for supporting the delivery and management of guest experience.

The assignment is expected to commence in February 2025 and run until October 2025.

Responsibilities

• Support the management of the guest journey 

• Assist with the monitoring of guest numbers and flow inside the Pavilion 

• Assist with the production of regular operational update

• Assist with the opening procedures, including morning checks and closing procedures of the Pavilion, dependent on shift patterns.

• Full engagement as part of an in-depth training program.

• Support in the Retail and F&B departments might be a requirement.

Deliverables

• Delivery of services at the highest operational standard, meeting the expectation of the Pavilion vision and key stakeholders.

• A flexible, cooperative, and professional approach to meeting Pavilion guest experience objectives.

• Positive reaction to a constantly changing environment with consistent professionalism and composure.

Requirements

• Experience in customer-facing roles.

• Excellent communication and presentation skills.

• Excellent interpersonal and customer service skills.

• Ability to build consensus and relationships among team members, senior managers, and stakeholders.

• Prior experience in customer service or hospitality preferred

• Good Proficiency in English and Japanese is mandatory 

Duration

• Expo 2025-OSAKA: April 13th, 2025 Oct 13th, 2025

• Availability: Mid March 2025 - Mid October 2025

• Pavilion public opening hours: On shift and based on the Japanese working law (9:30am to 9pm) -

• Training Date: To be confirmed