Workshop Manager – Gearbox & Winch Service Technician

Workshop Manager & Technical Service Specialist – Gearboxes & Winches (Drive Technology)
Location: Ponchatoula, LA 70454
Salary: $60,000 – $70,000 + potential bonus

We are seeking a hands-on Workshop Manager & Technical Service Specialist with strong experience in gearbox and winch repair, mechanical troubleshooting, and drive technology systems. This role combines technical workshop leadership, customer service, and field service operations with a focus on spare parts sales, repairs, and claims management.

Key Responsibilities

• Lead sales growth strategies and strengthen long-term customer relationships
• Provide technical support and consulting for drive technology products, spare parts, repairs, and claims
• Coordinate inside sales activities, including orders, proposals, and customer negotiations
• Perform assembly, inspection, troubleshooting, and repair of gearboxes and winches
• Deliver on-site service, technical inspections, and field repairs when required
• Prepare quotations, technical documentation, and service reports
• Conduct customer meetings and technical presentations
• Ensure timely processing of orders within cost, quality, and deadline targets
• Support contract review and sales negotiations
• Maintain accurate documentation of service activities and market insights

Requirements

• Hands-on experience with gearboxes, winches, and mechanical drive systems
• Strong mechanical troubleshooting and repair skills (shop and field service)
• Experience in technical service, maintenance, or customer support roles preferred
• Ability to work independently with a structured and reliable approach
• Strong communication and customer-facing skills
• Valid driver's license and ability to travel frequently (35%+, including international travel)
• Proficiency in MS Office; ERP system experience (Sage preferred)

Preferred Qualifications

• Background in drive technology, mechanical engineering, or industrial service
• Experience in spare parts sales, claims handling, or field service operations
• Strong problem-solving mindset and customer-focused approach

What We Offer

• Competitive salary: $60K–$70K + bonus potential
• Opportunity for international exposure and technical training
• Career growth in a global engineering and service environment
• Relocation support available for the right candidate

Apply today if you are a hands-on technical expert ready to lead workshop operations and deliver high-quality service in a growing industrial environment.